1. Information We Collect
When you use our website or submit a consultation request, we may collect the following information:
- Personal identification information: Name, email address, phone number (optional)
- Medical information: The type of treatment you are seeking, any relevant medical details you provide in your message
- Usage data: IP address, browser type, pages visited, time spent on our website (collected automatically for analytics purposes)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your consultation requests and provide you with information about medical services in China
- To coordinate with partner hospitals and arrange your medical treatment
- To improve our website and services based on user feedback and usage patterns
- To send you important updates about our services, treatment options, and relevant information (you can opt out at any time)
- To comply with legal and regulatory requirements
3. Information Sharing and Disclosure
We respect your privacy and will never sell your personal information to third parties. We may share your information only in the following circumstances:
- With our partner hospitals and medical providers, strictly for the purpose of arranging your medical treatment
- With our trusted service providers who assist us in operating our website and providing our services (all providers are bound by strict confidentiality agreements)
- When required by law, court order, or government regulation
- To protect our rights, property, or safety, or the rights, property, or safety of our users or the public
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. All sensitive information is transmitted via SSL encryption and stored in secure databases with restricted access. We regularly update our security protocols to protect against unauthorized access, disclosure, alteration, or destruction of your information.
Please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security, but we take all reasonable measures to protect your data.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you
- Correction: You can request that we correct any inaccurate or incomplete information
- Deletion: You can request that we delete your personal information, subject to legal requirements
- Withdraw consent: You can withdraw your consent for us to use your personal information at any time
- Data portability: You can request that we transfer your personal information to another organization, where applicable
To exercise any of these rights, please contact us at [email protected].
6. Cookies
Our website uses cookies to enhance your user experience. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our website, and improve our services. You can choose to disable cookies in your browser settings, but this may affect some functionality of our website.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period of time) for the following purposes:
- Essential cookies: Required for the basic functionality of our website
- Analytics cookies: Help us understand how users interact with our website
- Preference cookies: Remember your settings and preferences
7. Third-Party Links
Our website may contain links to third-party websites, including our partner hospitals and service providers. We have no control over the privacy practices or content of these websites, and we are not responsible for the privacy policies of any third-party sites. We encourage you to read the privacy policies of every website you visit.
8. Children's Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately and we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of the policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
10. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Email: [email protected]
Phone: +86.15797879600
Address: 123 Medical Building, Chaoyang District, Beijing, China